Repair order software
One repair order record - approvals, documents, vehicle history and status - instead of a paper job card.
What it covers
- A single repair order from intake to handover
- Customer approvals collected in the same record
- Full vehicle history attached to the order
- A reconstructable trail for every status and cost decision
Who it is for
When this solution is the right fit
Workflow
How the process runs
- 1The repair order starts at intake with the customer, vehicle, symptom and requested work.
- 2Diagnosis, estimate, approval and assigned work stay under the same order instead of splitting across tools.
- 3Documents and status changes are attached while the job is active, not collected at the end.
- 4Handover closes the order with what was done, what remains and what should be planned next.
What it replaces
Less operational work outside the system
What each side sees
One record, different operational views
Advisor
Sees the customer conversation, scope, approvals and handover points.
Technician
Works from the assigned order context without rebuilding the story.
Owner
Can audit status, decisions and the final repair outcome.
Integrations
Connected where the rollout needs it
A repair order can become the anchor for agreed data, parts or diagnostic references. The public page keeps that description general and does not disclose internal integration mechanics.
Security and audit trail
Controlled visibility, recorded decisions
- The order records decisions and status changes so the process is reconstructable later.
- Role-appropriate access helps separate service reception, technician and management work.
- Sensitive customer and vehicle data is not spread across personal files or unmanaged chat threads.
FAQ
Questions before a demo
Is a repair order the same as a booking?
No. A booking starts the visit; the repair order carries the operational record from intake through approval, repair and handover.
Can it hold photos and documents?
The order is designed to keep documents and evidence with the vehicle and repair context instead of a separate folder.
Why not just use a shared document?
A shared document can store text, but it does not create an operational status trail, approvals, roles and vehicle history in one system.
Ready to see the numbers?
Check plans, the one published usage limit and what is included at each tier.